1. Overview
Government Polytechnic College, Hardoi, Aligarh is committed to providing a fair, transparent, and accessible system for students, faculty, and staff to voice their concerns and grievances. The Grievance Redressal Policy aims to address complaints efficiently and ensure a supportive academic and administrative environment.
2. Scope of Grievance Redressal
This policy covers grievances related to:
- Academic Issues: Course curriculum, examination-related concerns, faculty support.
- Administrative Matters: Fees, hostel facilities, scholarships, and admission processes.
- Student Conduct & Welfare: Harassment, discrimination, disciplinary actions, and campus safety.
- Infrastructure & Facilities: Classrooms, labs, library, IT services, sanitation, and transport.
- Placement & Career Guidance: Internship and job placement concerns.
3. Grievance Redressal Committee
A dedicated Grievance Redressal Committee (GRC) has been formed to address complaints promptly. The committee consists of:
- Principal (Chairperson)
- Senior Faculty Member
- Administrative Officer
- Student Representative
- Counselor (If Required)
4. Grievance Filing Process
Students, faculty, and staff can register their grievances through multiple channels:
- Online Grievance Portal: Secure digital platform for grievance submission.
- Written Complaints: Physical submission to the administrative office.
- Email Complaints: Direct complaints via gp.administrator@venturecad.co.in.
- Walk-in Appointments: Direct meetings with the committee during office hours.
5. Grievance Resolution Procedure
- Acknowledgment: The grievance will be acknowledged within 48 hours of receipt.
- Review & Investigation: The committee will assess the complaint, gather evidence, and consult relevant parties.
- Resolution & Decision: A decision will be communicated to the complainant within 7-10 working days.
- Follow-up & Monitoring: Periodic follow-ups will be conducted to ensure satisfactory resolution.
6. Confidentiality & Protection Against Retaliation
- All grievances are handled with strict confidentiality to protect the identity of complainants.
- No individual shall face retaliation for filing a complaint.
7. Escalation & Appeals
- If a complainant is dissatisfied with the resolution, they may appeal to the Principal or the Higher Education Authorities.
- Escalations can also be directed to the State Technical Education Department if necessary.
8. Awareness & Training
- Regular awareness sessions on grievance redressal mechanisms.
- Training workshops for faculty and administrative staff on handling complaints effectively.
9. Commitment to a Fair and Supportive Environment
Government Polytechnic College, Hardoi, Aligarh is dedicated to maintaining a harmonious and inclusive environment where grievances are resolved fairly and promptly. The institution encourages students and staff to utilize the grievance redressal system for any concerns affecting their academic and personal well-being.
For further assistance, contact the Grievance Redressal Committee.
